DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-38878

Incident Report for Sinch

Resolved

MM7 queues built within our platform were due to high traffic and have all processed now.
This incident stands resolved. We will continue to monitor.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 06 Mar 2022 15:30 Hrs.
Incident End Date & Time (GMT) : 07 Mar 2022 02:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Apr 07, 2022 - 02:23 UTC

Update

The queues are still processing, We will update on further progress.

Posted Apr 07, 2022 - 00:58 UTC

Update

The queues are still processing, We will update on further progress.

Posted Apr 06, 2022 - 19:37 UTC

Investigating

Ticket Number :: MNOC-38878
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 06 Mar 2022 15:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Apr 06, 2022 - 16:14 UTC

This incident affected: Sinch DI Services (MM4 (MMS 365)).