We are writing to inform you that queue has been cleared and traffic resumed back to normal. Hence we consider this issue as resolved.
Incident Start Date & Time (GMT) : 26-Oct-2022 16:50 Hrs. Incident End Date & Time (GMT) : 26-Oct-2022 23:00 Hrs.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com
Posted Oct 26, 2022 - 23:37 UTC
Monitoring
Dear Client,
We are writing to inform you that queues are due to high traffic and are reducing gradually. We are actively monitoring and update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com
Posted Oct 26, 2022 - 19:10 UTC
Investigating
Ticket Number : : MNOC-43899 Services :: DI MMS 365 – MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
We will update on further improvements.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery
Incident Start Date & Time (GMT) : 26-Oct-2022 16:50 Hrs.