We can now confirm that the connectivity has been restored and that the network is stable. Impact: Clients may have experienced failed/delayed MT/DR towards/from the below-mentioned countries:
United Kingdom, Philippines, France, Turkey, Japan, Singapore, Kuwait, South Korea, Mongolia
Impact ::
Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Not Impacted Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 12 Dec 2022 06:00 Hrs. Incident Start Date & Time (GMT) : 12 Dec 2022 09:00 Hrs.
• Sinch DI Monitoring NOC is currently observing delivery issue towards multiple destinations. • Some of our customers may observe potential delay in delivery of MO/MT/DR traffic bound towards the same. • Sinch DI Support team is currently working on high priority to resolve this issue. • Sinch DI Monitoring NOC will continue to follow-up and update you on the progress made.
Impact ::
Mobile Terminating (MT) Traffic: Delay in delivery Mobile Originated (MO) Traffic: Delay in delivery DR Notification : Delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 12 Dec 2022 06:00 Hrs.