We are writing to inform you that the issue regarding our Whatsapp API has now been resovled.
WhatsApp have confirmed that an internal issue affected the delivery of some configurations of templates including buttons. The Issue is now resolved and Sinch have confirmed this through further testing.
Incident Start Time: 2021-05-13 15:00 UTC Incident End Time: 2021-05-13 09:00 UTC
We appreciate your patience while this issue was dealt with. Please accept our apologies for any inconvenience caused.
if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted May 14, 2021 - 10:36 UTC
Identified
Dear Client,
Sinch has detected an increase in the number of failures for certain configurations of templates including buttons. Not all templates are affected. Initial analysis suggests that the root cause is related to the underlying WhatsApp API on the WhatsApp side. Sending the correct template message can result in getting FAILED status callback with the message:
“”code”:1009,“title”:“Parameter value is not valid”,“details”:“This template only supports parameters in the body component”.
We are currently working with FB support on resolving the issue.
Incident Start Time: 2021-05-13 15:00 UTC Impact: Clients may experience rejects upon submission on valid templates.
We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com