Site EU1 - Degradation

Incident Report for Sinch

Resolved

This incident is now resolved

Incident Start time: 2022-11-02 12:33 UTC
Incident End Time: 2022-11-02 13:16 UTC

Impact: Customers may have experienced connection issues to EU1 during this time.

Please contact support if you have any questions.
Posted Nov 02, 2022 - 14:29 UTC

Monitoring

We are currently observing stable performance on our EU1 site.

Our investigation show that this was related to a regional disruption of internet connectivity.

We will continue to monitor this situation.

Please contact support if you have any questions.
Posted Nov 02, 2022 - 13:17 UTC

Investigating

We are currently investigating a connectivity issue on our EU1 site.

Please contact support if you have any questions.
Posted Nov 02, 2022 - 12:58 UTC
This incident affected: Messaging APIs (SMPP - EU, HTTP - EU) and Lookup API Endpoints (ENUM EU, HTTP EU).