Our partner was able to locate the root cause of this incident and a fix was implemented. It was confirmed that the implemented fix has resolved the issue.
Incident start time: 2020-06-18 14:21 UTC Incident restoration time: 2020-06-18 15:19 UTC Incident stop time: 2020-06-22 15:30 UTC
Please contact support@sinch.com should you require further information or assistance.
Posted Jun 30, 2020 - 07:17 UTC
Monitoring
Dear Client,
We are writing to inform you that our Toll-Free number provider have addressed a network issue to the carriers and while we are not currently witnessing any duplication at present.
We continue to monitor the issue at this time.
Gateway impacted: 800 Incident start time: 2020-06-18 14:21 UTC Incident restoration time: 2020-06-18 15:19 UTC Incident stop time: TBA
We appreciate your patience and apologize for any inconvenience experienced while we are working with the provider to resolve this issue.
Please contact support@sinch.com should you require further information or assistance.
Posted Jun 18, 2020 - 16:18 UTC
Investigating
Dear Client,
We are writing to inform you that we are received information from our Toll-Free number provider that duplication issue has been identified for some outbound (MT) messages originating from toll-free senders.