Sinch Internal Maintenance – Chatlayer Platform (US region)

Scheduled for Sep 9, 08:00 - 09:00 UTC

Scheduled

We are writing to inform you that, as part of our continuous efforts to improve the performance and reliability of the Chatlayer platform, we will be performing a scheduled Kafka cluster upgrade at the times specified below.

Type: Scheduled Maintenance – Chatlayer Kafka Upgrade

Maintenance Start Time: 2026-09-09 08:00 UTC
Maintenance End Time: 2026-09-09 09:00 UTC

Impact: Customers may experience brief, intermittent delays to bot, voice, or integration traffic during their maintenance window. No message loss or extended downtime is expected.

We appreciate your patience and apologize for any inconvenience during this maintenance period. If for any reason the maintenance is extended or rescheduled, we will update this page accordingly.
Please contact support@sinch.com should you require further information or assistance.

Posted Aug 21, 2026 - 12:59 UTC

This scheduled maintenance affects: Chatlayer (Chatlayer Bot Engine - US, Chatlayer Voice Engine - US, Chatlayer App Integrations - US).