Description :: We no longer observe delay in delivery towards multiple operators in Malaysia. Traffic has been resumed back to normal.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Not Impacted Message Manager: : NA Extranet : NA
Incident Start Date & Time (GMT) : 29 April 2022 04:30 Hrs. Incident End Date & Time (GMT) : 9 May 2022 17:00 Hrs.
Support team along with internal team is currently working on high priority to resolve the issue.
Monitoring NOC will continue to follow-up and will update with further improvements.
Posted May 09, 2022 - 14:18 UTC
Update
We are writing to inform you that we are actively working with our partner to resolve this issue ASAP. We will continue to follow up and update further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com
Posted May 09, 2022 - 08:13 UTC
Update
We are writing to inform you that we are actively working with our partner to resolve this issue ASAP. We will continue to follow up and update further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted May 08, 2022 - 15:03 UTC
Update
We are writing to inform you that we are actively working with our partner to resolve this issue ASAP. We will continue to follow up and update further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted May 08, 2022 - 08:10 UTC
Update
Dear Client,
We are writing to inform you that we are actively working with our partner to resolve this issue ASAP. We will continue to follow up and update further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted May 07, 2022 - 17:40 UTC
Update
Support team along with internal team is currently working on high priority to resolve the issue.
Monitoring NOC will continue to follow-up and will update with further improvements.
Posted May 07, 2022 - 13:14 UTC
Update
Support team along with internal team is currently working on high priority to resolve the issue.
Monitoring NOC will continue to follow-up and will update with further improvements.
Posted May 07, 2022 - 07:24 UTC
Update
Dear Client,
We are writing to inform you that we are actively working with our partner to resolve this issue ASAP. We will continue to push further investigations with our partners and work towards resolution.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted May 06, 2022 - 22:25 UTC
Update
Support team along with internal team is currently working on high priority to resolve the issue.
Monitoring NOC will continue to follow-up and will update with further improvements.
Posted May 06, 2022 - 16:14 UTC
Update
Support team along with internal team is currently working on high priority to resolve the issue.
Monitoring NOC will continue to follow-up and will update with further improvements.
Posted May 06, 2022 - 07:13 UTC
Update
Support team along with internal team is currently working on high priority to resolve the issue.
Monitoring NOC will continue to follow-up and will update with further improvements.
Posted May 05, 2022 - 07:35 UTC
Update
Support team is currently working on high priority to resolve the issue.
Monitoring NOC will continue to follow-up and will update with further improvements.
Posted May 04, 2022 - 13:38 UTC
Update
Support team is currently working on high priority to resolve the issue.
Monitoring NOC will continue to follow-up and will update with further improvements.
Posted May 04, 2022 - 02:00 UTC
Update
Support team is currently working on high priority to resolve the issue.
Monitoring NOC will continue to follow-up and will update with further improvements.
Posted May 03, 2022 - 17:03 UTC
Update
Support team is currently working on high priority to resolve the issue.
Monitoring NOC will continue to follow-up and will update with further improvements.
Posted May 03, 2022 - 07:49 UTC
Update
Support team is currently working on high priority to resolve the issue.
Monitoring NOC will continue to follow-up and will update with further improvements.
Posted May 03, 2022 - 05:09 UTC
Update
Support team is currently working on high priority to resolve the issue.
Monitoring NOC will continue to follow-up and will update with further improvements.
Posted May 03, 2022 - 01:10 UTC
Update
Support team is currently working on high priority to resolve the issue.
Monitoring NOC will continue to follow-up and will update with further improvements.
Posted May 02, 2022 - 08:16 UTC
Update
Support team is currently working on high priority to resolve the issue.
Monitoring NOC will continue to follow-up and will update with further improvements.
Posted May 02, 2022 - 00:00 UTC
Update
Support team is currently working on high priority to resolve the issue.
Monitoring NOC will continue to follow-up and will update with further improvements.
Posted May 01, 2022 - 20:05 UTC
Update
Support team is currently working on high priority to resolve the issue.
Monitoring NOC will continue to follow-up and will update with further improvements.
Posted May 01, 2022 - 18:14 UTC
Update
Support team is currently working on high priority to resolve the issue.
Monitoring NOC will continue to follow-up and will update with further improvements.
Posted May 01, 2022 - 14:28 UTC
Update
Support team is currently working on high priority to resolve the issue.
Monitoring NOC will continue to follow-up and will update with further improvements.
Posted May 01, 2022 - 00:10 UTC
Update
Support team is currently working on high priority to resolve this issue. Monitoring NOC will continue to follow-up and update you on the progress made.
Posted Apr 30, 2022 - 22:18 UTC
Update
Support team is currently working on high priority to resolve this issue. Monitoring NOC will continue to follow-up and update you on the progress made.
Posted Apr 30, 2022 - 18:42 UTC
Update
Support team is currently working on high priority to resolve this issue. Monitoring NOC will continue to follow-up and update you on the progress made.
Posted Apr 29, 2022 - 23:09 UTC
Update
Support team is currently working on high priority to resolve this issue. Monitoring NOC will continue to follow-up and update you on the progress made.
Posted Apr 29, 2022 - 18:19 UTC
Update
We are continuing to investigate this issue.
Posted Apr 29, 2022 - 14:49 UTC
Update
We are continuing to investigate this issue.
Posted Apr 29, 2022 - 11:56 UTC
Update
We are continuing to investigate this issue.
Posted Apr 29, 2022 - 07:35 UTC
Investigating
Ticket Number :: NA Services:: DI SMS 365
Description :: • Sinch DI Monitoring NOC is currently observing delay in delivery towards multiple operators in Malaysia. • Some of our customers may observe potential delay in delivery of MT, MO and DLR traffic. • Support team is currently working on high priority to resolve this issue. • Monitoring NOC will continue to follow-up and update you on the progress made.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery. Mobile Originated (MO) Traffic: Potential delay in delivery. DR Notification : Potential delay in delivery. Message Manager: : NA Extranet : NA
Incident Start Date & Time (GMT) : 29 April 2022 04:30 Hrs.