We are writing to inform you that queues have been cleared and traffic has resumed back to normal flow. Hence we consider this issue as resolved.
Incident End Date & Time (GMT) : Apr 21st 2023, 04:20 GMT.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Posted Apr 21, 2023 - 04:55 UTC
Monitoring
Dear Client,
We are writing to inform you that queues are gradually decreasing at the moment. We are actively monitoring the situation and update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Posted Apr 21, 2023 - 02:40 UTC
Identified
MM7 queues built within our platform are due to high traffic. We will continue to monitor and update on further improvements.
Posted Apr 20, 2023 - 18:57 UTC
Investigating
Ticket Number :: MNOC-47423 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : Thu Apr 20 16:10 GMT 2023