DI SMS 365 | Enterprise Messaging | Delay in delivery of MO, MT and DLR towards one of our partners in American Samoa
Incident Report for Sinch
Resolved
The Incident is resolved.

Incident Start Date & Time (GMT) : 16 Oct 2021 07:30 Hrs.
Incident End Date & Time (GMT) : 16 Oct 2021 09:00 Hrs.
Posted Oct 16, 2021 - 09:13 UTC
Investigating
Ticket Number :: NA
Services:: DI SMS 365

Description ::
• Sinch DI Monitoring NOC is currently observing connectivity issue with one of our partners in American Samoa.
• The incident is due to a power outage at the partner's end and currently, they're making progress towards recovery.
• Some of our customers may observe potential delay in delivery of traffic towards the same.
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification : Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 16 Oct 2021 07:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted Oct 16, 2021 - 07:44 UTC