DI SMS 365 | Enterprise Messaging | Delay in delivery of MO & MT & DLR traffic towards tier 3 operator in United States

Incident Report for Sinch

Resolved

This incident has been resolved and traffic is processing normally.

Impact ::
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification : Not impacted
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 04 June 2022 06:15 Hrs.
Incident End Date & Time (GMT) : 04 June 2022 09:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Jun 04, 2022 - 10:01 UTC

Investigating

Ticket Number :: NA
Services:: DI SMS 365

Description ::
• Sinch DI Monitoring NOC is currently observing delay in delivery towards tier 3 operator in United States.
• Some of our customers may observe potential delay in delivery of MO, MT and DLR traffic towards tier 3 operator in United States
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery.
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery.
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 04 June 2022 06:15 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Jun 04, 2022 - 06:46 UTC