Delivery Issues Mexico - Telcel

Incident Report for Sinch

Resolved

We are able to observe normalized traffic patterns towards Telcel MX.

Incident start time: 2021-05-25 10:10 UTC
Incident End Time: 2021-05-25 14:20 UTC

We appreciate your patience and apologize for any inconvenience experienced while work is being done to resolve this issue

Posted May 26, 2021 - 10:47 UTC

Investigating

Dear Client,

We are writing to inform you that we are currently observing MT and DR delivery issues towards Mexico - Telcel.
Impact: Clients may experience delayed or failed MT/DR traffic towards/from Mexico Telcel.

Incident start time: 2021-05-25 10:10 UTC

We appreciate your patience and apologize for any inconvenience experienced while work is being done to resolve this issue.

Posted May 25, 2021 - 10:38 UTC

This incident affected: External Connectivity (SMS - LATAM).