DI SMS 365 | Enterprise Messaging | Delay in delivery of MT,MO and DLR traffic towards AT&T Mexico

Incident Report for Sinch

Resolved

We no longer observe degradation in delivery of MT, MO and DLR's. Traffic delivery has resumed back to normal.

Incident Start Date & Time (GMT) : 9-December-2021 22:00 Hrs.
Incident End Date & Time (GMT) : 10-December-2021 00:10 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Dec 10, 2021 - 00:51 UTC

Investigating

Ticket Number :: NA
Services:: DI SMS 365

Description ::

• Sinch DI Monitoring NOC is currently observing delay in delivery towards AT&T Mexico.
• Some of our customers may observe potential delay in delivery of MT,MO and DR traffic towards the same.
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential Delay in Delivery.
Mobile Originated (MO) Traffic: Potential Delay in Delivery.
DR Notification : Potential Delay in Delivery.
Message Manager: : Not impacted
Extranet : Not impacted

Incident Start Date & Time (GMT) : 9-December-2021 22:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Dec 09, 2021 - 22:23 UTC