We have not observed any impact since 14:40 UTC, and will mark this incident resolved.
Incident start time: 2020-09-04 13:04 UTC Incident end time: 2020-09-04 14:40 UTC
Impact: Clients may have experienced delays towards and from the UK, Finland, Thailand, Norway and France.
If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Sep 04, 2020 - 17:22 UTC
Monitoring
Dear client,
We have experienced issues impacting a subset of traffic causing delayed messages to and from the UK, Finland, Thailand, Norway and France.
The network is stable since 14:40 UTC, and messages are being forwarded to the respective carriers.
Please contact support@sinch.com should you require further information or assistance.
Posted Sep 04, 2020 - 14:55 UTC
Investigating
Dear client,
The network issues resurfaced at 13:52 UTC. Further information will follow.
Please contact support@sinch.com should you require further information or assistance.
Posted Sep 04, 2020 - 13:58 UTC
Monitoring
We are no longer seeing any impact, since 13:28 GMT. The incident is still under investigation, but based on our initial investigation this was caused by a regional internet disturbance.
A subset of messages sent to various EMEA and APAC destinations would have been queued on our SMSC during the period of the incident.
Please contact support@sinch.com should you require further information or assistance.
Posted Sep 04, 2020 - 13:52 UTC
Investigating
Dear client,
We are writing to inform you that we are investigating an ongoing internal network disturbance. Further information will follow as it becomes available to us.
Incident start time: 2020-09-04 13:04 GMT
We appreciate your patience while we are working on this incident.
Please contact support@sinch.com should you require further information or assistance.