Ticket Number :: MNOC-36204 Services:: DI MMS 365 - MM7
Description :: • All queues have been cleared and traffic is resumed back to normal. • Support teams verified the same and found the issue is resolved. • Support teams will continue to monitor the traffic.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Not Impacted Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 31 December 2021 16:30Hrs. Incident End Date & Time (GMT) : 1 January 2022 04:00Hrs.
Queues are due to high traffic and reducing gradually. We will monitor and update further feedback.
Posted Dec 31, 2021 - 21:43 UTC
Investigating
Ticket Number :: MNOC-36204 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform are due to high traffic. The queues are gradually decreasing. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 31 December 2021 16:30Hrs.