We are writing to inform you that queues have been cleared and traffic has resumed back to normal. Hence we consider this issue as resolved.
Incident End Date & Time (GMT) : May 03, 2023 03:30 Hrs. GMT
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Posted May 03, 2023 - 03:30 UTC
Monitoring
Queues related to DR built within our platform are due to high traffic. We will continue to monitor and update on further improvements.
Posted May 02, 2023 - 20:29 UTC
Investigating
Ticket Number :: MNOC-47619 Services:: DI SMS 365(SMSx)
Description :: Our internal monitoring has alerted to an incident, we are observing multiple queues built within SMSx platform. Few of our customer connected to SMSx platform may observe potential delay in delivery for DR messages.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : Tue May 02 16:00 GMT 2023
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted May 02, 2023 - 16:05 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW).