Sinch Operator Notification - T-Mobile US

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2021-03-04 17:53 UTC
Incident End Time: 2021-03-04 21:10 UTC

Please contact support@sinch.com should you require further information or assistance.
Posted Mar 04, 2021 - 21:23 UTC

Identified

Dear Client,

We are writing to inform you that we are observing delivery issues towards T-Mobile US.

Impact: Clients may observe delayed DR for ShortCode traffic towards T-Mobile US.
There is no impact for MT and MO traffic flow.

Incident start time: 2021-03-04 17:53 UTC

Please note that DLR queues currently are being drained and we are monitoring the results.

We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.

Please contact support@sinch.com should you require further information or assistance.
Posted Mar 04, 2021 - 19:53 UTC
This incident affected: External Connectivity (SMS - US - ShortCode).