Service degradation - Analytics on customer dashboard

Incident Report for Sinch

Resolved

Dear Client,

We are writing to inform you that we observed a service degradation for Analytics on the customer dashboard during the below time frame:

Incident Start Time: 2025-06-04 13:45 UTC.
Incident End Time: 2025-06-06 10:40 UTC

Impact: Delayed balance updates and data in Message Search and Analytics on dashboard.sinch.com

We apologize for any inconvenience during this period.

Please contact support@sinch.com should you require further information or assistance.
Posted Jun 04, 2025 - 11:30 UTC