Incident start time: 2020-10-26 11:18 UTC Incident end time: 2020-10-26 18:23 UTC
Please, contact support@sinch.com should you require further information or assistance.
Posted Oct 26, 2020 - 19:45 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 26, 2020 - 17:24 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Oct 26, 2020 - 16:15 UTC
Update
Dear Client,
The issue has now been identified by the operator and they are working on a fix.
We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.
Please, contact support@sinch.com should you require further information or assistance.
Posted Oct 26, 2020 - 16:14 UTC
Investigating
Dear Client,
We are writing to inform you that we are observing intermittent MO delivery issues from Sprint US.
Incident start time: 2020-10-26 11:18 UTC Impact MO: Clients may experience intermittent MOs from Sprint network Impact DLR: Clients may experience intermittent DLR failures from Sprint
We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.
Please, contact support@sinch.com should you require further information or assistance.
Posted Oct 26, 2020 - 12:00 UTC
This incident affected: External Connectivity (SMS - US - ShortCode).