Verification SMS and Verification Flashcall degradation

Incident Report for Sinch

Resolved

Dear Client,

This incident is now resolved.

Incident start time: 2021-08-17 11:00 UTC
Incident stop time: 2021-08-17 11:35 UTC

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Posted Aug 17, 2021 - 16:57 UTC

Monitoring

Dear Client,

We are writing to inform you that we have been observing stable performance for our Verification SMS and Verification Flashcall services.
We are currently monitoring the performance to ensure the performance is stable.

Incident start time: 2021-08-17 11:00 UTC
Incident stop time: 2021-08-17 11:35 UTC

We apologise for any inconvenience experienced while our engineers worked to resolve this issue.

Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch
Posted Aug 17, 2021 - 12:54 UTC

Investigating

Dear Client,

We are writing to inform you that we are currently observing a performance degradation for our Verification SMS and Verification Flashcall services.

Incident start time: 2021-08-17 11:00 UTC

We appreciate your patience and apologize for any inconvenience experienced while this is being worked on.

Please, contact support@sinch.com should you require further information or assistance.
Posted Aug 17, 2021 - 11:25 UTC
This incident affected: Verification (Flash Call Verification, SMS Verification).