We are writing to let you know that we have made a complete backup of the network capacity and currently issue is resolved.
Incident End Date & Time (GMT) : 24 Nov 2023 04:15 Hrs.
If you have any further questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Nov 24, 2023 - 04:18 UTC
Identified
Dear Client,
We are writing to let you know that we have made a partial backup of the network capacity. We'll keep you informed of any updates.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Nov 24, 2023 - 03:08 UTC
Investigating
Ticket Number :: MNOC-50987 Services:: DI MMS 365 (MM4)
Description :: Currently, we are observing network capacity issue within our MM4 platform. Few customers may observe a potential delay in delivery for MO, MT and DLR traffic.
Our internal teams are actively looking in to the issue and will update on further progress.
Impact :: Mobile Terminating (MT) Traffic: Potential Latency Mobile Originated (MO) Traffic: Potential Latency DR Notification : Potential Latency Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : 24 Nov 2023 02:31 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Nov 24, 2023 - 02:54 UTC
This incident affected: Sinch DI Services (MM4 (MMS 365)).