DI E-MAIL 365 |Enterprise Messaging | TLS certificate renewal | PCR Number #PSD-9684
Scheduled Maintenance Report for Sinch
Completed
The scheduled maintenance has been successfully completed.
If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.
Posted Apr 30, 2022 - 18:47 UTC
Update
Scheduled maintenance is still in progress. We will provide updates as necessary.
Posted Apr 30, 2022 - 18:22 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 30, 2022 - 18:00 UTC
Update
We will be undergoing scheduled maintenance during this time.
Posted Apr 06, 2022 - 09:01 UTC
Scheduled
Services :: DI E-MAIL 365
Ref Number :: PSD-9684

Start Date and Time(GMT): 30 April 2022 18:00
End Date and Time(GMT): 30 April 2022 20:00

Description:

The TLS certificates issued to the “sapdigitalinterconnect.com” and “sapmobileservices.com” domain, used for the following services will be renewed on the 30-Apr-22 at 18:00 GMT.

1. email-eu1.sapdigitalinterconnect.com
2. multichannel-pp.sapmobileservices.com

Customers who use these services are advised to download and import the new TLS certificates into their certificate stores, as per the instructions below to prevent any traffic disruption.

1. The renewed TLS certificate for the “sapdigitalinterconnect.com” domain, can be downloaded from this link - https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/9219

2. The renewed TLS certificate for the “sapmobileservices.com” domain, can be downloaded from this link- https://community.sinch.com/t5/SMS-365-enterprise-service/NEW-TLS-Certificate-For-Sinch-Digital-Interconnect-customers/ta-p/9218

3. The downloaded TLS certificate must be added to your certificate store before the 30th of April 2022, 18:00 GMT.

4. Do not remove the existing certificate for the “sapdigitalinterconnect.com” or the “sapmobileservices.com” domain until we have notified you that we have deployed the new certificates.

Impact: Client applications connecting to the services listed above via TLS secured ports will fail if renewed TLS certificate is not added to their certificate store or they do not auto-accept new certificates.

If you have any questions or concerns, please contact your Account Manager, or send an email to essupport.digitalinterconnect@sinch.com.
Posted Apr 06, 2022 - 06:11 UTC
This scheduled maintenance affected: Sinch DI Services (E-mail 365).