DI SMS 365 | Enterprise Messaging | Delay in delivery of MO, MT and DLR towards multiple Vodafone destinations

Incident Report for Sinch

Resolved

The incident has been resolved and monitoring NOC will continue to monitor the traffic.

Impact ::
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification : Not impacted
Message Manager: : Not impacted
Extranet : Not impacted

Incident End Date & Time (GMT) : 28-Oct-2021 23:10 Hrs.
Posted Oct 29, 2021 - 00:20 UTC

Identified

Support team is currently working on high priority to resolve this issue.
Monitoring NOC will continue to follow-up and update you on the progress made.
Posted Oct 28, 2021 - 23:42 UTC

Investigating

Ticket Number :: NA
Services:: DI SMS 365

Description ::
• Sinch DI Monitoring NOC is currently observing connectivity issue and delivery issues towards multiple Vodafone destinations.
• Some of our customers may observe potential delay in delivery of traffic towards the same.
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification : Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 28 Oct 2021 20:10 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted Oct 28, 2021 - 21:16 UTC