Service Degradation - Customer Dashboard - Message Search and Analytics

Incident Report for Sinch

Resolved

This incident has been resolved.

Posted Aug 26, 2024 - 07:49 UTC

Update

We are continuing to investigate this issue.

Posted Aug 25, 2024 - 12:01 UTC

Update

We are continuing to investigate this issue.

Posted Aug 24, 2024 - 11:50 UTC

Update

We are continuing to investigate this issue.

Posted Aug 23, 2024 - 10:09 UTC

Update

We are continuing to investigate this issue.

Posted Aug 23, 2024 - 01:12 UTC

Update

We are continuing to investigate this issue.

Posted Aug 22, 2024 - 14:00 UTC

Update

We are continuing to investigate this issue.

Posted Aug 22, 2024 - 11:04 UTC

Investigating

We are writing to inform you that we are currently experiencing a service degradation for the Message Search and Analytics components on the Customer Dashboard.

Impact: Customer may experience missing recent data when performing searches with our Message Search and Analytics tool on dashboard.sinch.com

Our engineers are working to restore service as soon as possible.

We appreciate your patience and apologize for any inconvenience during this period.

Posted Aug 22, 2024 - 09:03 UTC

This incident affected: Dashboard.sinch.com (Analytics).