DI SMS 365 | Enterprise Messaging | Potential delay in delivery of MT & DLR Traffic | TT# MNOC-43661

Incident Report for Sinch

Resolved

All queues have been cleared and traffic is resumed back to normal.
Support teams will continue to monitor the traffic.

Impact ::
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification : Not impacted

Incident Start Date & Time (GMT) : 17 October 2022 17:30 Hrs.
Incident End Date & Time (GMT) : 19 October 2022 16:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted Oct 19, 2022 - 11:29 UTC

Update

Queues built within our platform is due to high traffic and are gradually processing.

We will continue to monitor and update on any further improvements.
Posted Oct 19, 2022 - 01:30 UTC

Update

Queues built within our platform is due to high traffic and are gradually processing.

We will continue to monitor and update on any further improvements.
Posted Oct 18, 2022 - 21:47 UTC

Update

Queues built within our platform is due to high traffic and are gradually processing.

We will continue to monitor and update on any further improvements.
Posted Oct 18, 2022 - 17:41 UTC

Update

Queues built within our platform is due to high traffic and are gradually processing.
We will continue to monitor and update on any further improvements.
Posted Oct 18, 2022 - 13:09 UTC

Identified

Queues built within our platform is due to high traffic and are gradually processing.
We will monitor and update on any further improvements.
Posted Oct 18, 2022 - 07:23 UTC

Investigating

Ticket Number :: MNOC-43661
Services:: DI SMS 365

Description ::
We observe queues related to MT & DLR traffic within our platform
Some of our customers may observe a potential delay in delivery for MT & DLR traffic.
We are working with our internal support groups and will update on any further improvements.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Potential delay in delivery
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 17 October 2022 17:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Oct 17, 2022 - 18:50 UTC