Delivery Issues - Telcel Mexico

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident start time: 2022-08-23 06:53 UTC
Incident end time: 2022-08-24 01:48 UTC

Posted Aug 25, 2022 - 12:50 UTC

Investigating

Dear Client,

We are writing to inform you that we are currently observing MT and DR delivery issues towards Mexico - Telcel.
Impact: Clients may experience delayed or failed MT/DR/MO traffic for Mexico Telcel.

Incident start time: 2022-08-23 06:53 UTC

We appreciate your patience and apologize for any inconvenience experienced while work is being done to resolve this issue.

Posted Aug 23, 2022 - 07:34 UTC

This incident affected: External Connectivity (SMS - LATAM).