The connection has been stable since the previous update, and our queues towards the carrier has drained as of 04:30 UTC.
Incident start time: 2022-07-08 08:00 UTC Incident restoration time: 2022-07-11 19:32 UTC Incident end time: 2022-07-12 04:30 UTC
This incident will now be resolved.
Posted Jul 12, 2022 - 09:37 UTC
Monitoring
Our connections to the carrier have recovered.
Restoration time: 2022-07-11 19:32 UTC.
Posted Jul 11, 2022 - 20:08 UTC
Update
We are still experiencing delivery issues towards Fido-CA and Rogers Wireless-CA. We are working closely with the carrier for any updates on the resolution.
Posted Jul 11, 2022 - 16:34 UTC
Update
The carrier has been experiencing an ongoing issue on their end. We are working closely with the carrier for any updates on the resolution.
Posted Jul 08, 2022 - 16:04 UTC
Update
We are continuing to investigate this issue.
Posted Jul 08, 2022 - 10:19 UTC
Investigating
We are currently experiencing delivery issues towards Fido-CA and Rogers Wireless-CA
Incident start time: 2022-07-08 08:45 UTC.
Posted Jul 08, 2022 - 09:30 UTC
This incident affected: External Connectivity (SMS - CA - ShortCode, SMS - CA - Toll Free) and Sinch DI Services (SMS 365 Operator RoW).