DI SMS 365| Enterprise Messaging | Delay in delivery of MO, MT and DLR | TT# MNOC-32539

Incident Report for Sinch

Resolved

All the queues have cleared. Traffic delivery has resumed back to normal.

Posted Aug 25, 2021 - 16:12 UTC

Monitoring

All the MT queues have cleared and there should not be any impact to MT traffic now.
We are waiting on DLR queues to clear. We will update you once all DLR queues have cleared.

Posted Aug 25, 2021 - 15:19 UTC

Investigating

Ticket Number :: MNOC-32539
Services:: DI SMS 365

Description ::
Currently, we are observing queues related to MO, MT and DLR traffic within our platform
Some of our customers may observe a potential delay in delivery for MO, MT and DLR traffic.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Queueing at carrier end
DR Notification : Queueing at carrier end
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 25 August 2021 14:10 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Aug 25, 2021 - 14:25 UTC