MMS Platform - Degradation

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2025-10-27 09:00 UTC
Incident End Time: 2025-10-27 14:00 UTC
Posted Oct 27, 2025 - 14:27 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 27, 2025 - 14:04 UTC

Update

We are continuing to investigate this issue.
Posted Oct 27, 2025 - 12:44 UTC

Update

We are continuing to investigate this issue.
Posted Oct 27, 2025 - 11:04 UTC

Investigating

We are writing to inform you that we are experiencing a degradation on our MMS Platform

Impact: Customers may experience issues when sending MMS

We are working on resolving this issue and will provide further updates.
Posted Oct 27, 2025 - 09:54 UTC
This incident affected: Conversation API (MMS) and Messaging APIs (MMS - US, MMS - AU, MMS - CA).