DI SMS 365 | Enterprise Messaging | Delay in delivery of DLR traffic | TT# MNOC-35265

Incident Report for Sinch

Resolved

• All queues have been cleared and traffic is resumed back to normal.
• Support teams will continue to monitor the traffic.

Incident Start Date & Time (GMT) : 29 Nov 2021 15:30 Hrs.
Incident End Date & Time (GMT) : 30 Nov 2021 00:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Nov 30, 2021 - 00:55 UTC

Investigating

Ticket Number :: MNOC-35265
Services:: DI SMS 365

Description ::
Currently, we are observing queues built up for DR traffic within our platform.
Some of our customers may observe a potential delay in delivery of DLR traffic from SDI.
We are working at high priority to resolve the issue, and will update on any further improvements.

Impact ::
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification : Potential delay in delivery
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted

Incident Start Date & Time (GMT) : 29 Nov 2021 15:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Nov 29, 2021 - 15:57 UTC