Delivery issues - Bouygues Telecom

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2022-08-14 13:00 UTC
Incident End time: 2022-08-14 18:00 UTC

Posted Sep 14, 2022 - 22:50 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 14, 2022 - 17:55 UTC

Update

We are continuing to investigate this issue.

Posted Sep 14, 2022 - 16:10 UTC

Investigating

Dear Client,

We are writing to inform you that we are currently observing delivery issues towards Bouygues Telecom.

Incident Start Time: 2022-08-14 13:00 UTC

Impact: Clients may observe delayed MTs towards Bouygues Telecom for GW336 traffic.

We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.

Please contact support@sinch.com should you require further information or assistance.

Posted Sep 14, 2022 - 16:07 UTC

This incident affected: External Connectivity (SMS - EMEA).