Calling Degradation - China

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2023-06-30 03:00 UTC
Incident End Time: 2023-07-01 15:00 UTC
Posted Jul 02, 2023 - 08:10 UTC

Update

We are continuing to investigate this issue.
Posted Jul 01, 2023 - 07:04 UTC

Update

We are continuing to investigate this issue.
Posted Jun 30, 2023 - 22:34 UTC

Update

We are continuing to investigate this issue.
Posted Jun 30, 2023 - 17:05 UTC

Update

We are continuing to investigate this issue.
Posted Jun 30, 2023 - 14:07 UTC

Investigating

Dear Client,

We are writing to inform you that we are currently observing performance degradation affecting our Calling Service towards China.

Incident Start Time: 2023-06-30 03:00 UTC

We appreciate your patience and apologize for any inconvenience experienced while this is being worked on.

Please, contact support@sinch.com should you require further information or assistance.
Posted Jun 30, 2023 - 10:08 UTC
This incident affected: Voice (Phone Calling (PSTN)).