Dear Clients , The potential delay in delivery of messages is resolved. We have monitored the results and the messages are getting delivered without delay.
We appreciate your patience and understanding.
Incident Start Date & Time (GMT) : June 14 2026 21:41 GMT Incident End Date & Time (GMT) : June 14 2026 00:49 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jun 15, 2026 - 13:01 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Jun 15, 2026 - 00:49 UTC
Investigating
Ticket Number :: MNOC-64474 Services:: DI SMS 365 (SMSx)
Description :: Our internal team has alerted to an incident. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is currently working on high priority to resolve this issue. We will continue to follow-up and update you on the progress made.
Impact :: Mobile Terminating (MT) Traffic: Potential Delay in delivery Mobile Originated (MO) Traffic: Potential Delay in delivery DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : June 14 2026 21:41 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jun 14, 2026 - 23:11 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW, SMS 365 Operator US).