Delivery issue - Global

Incident Report for Sinch

Resolved

This incident has been resolved.

Posted May 17, 2023 - 10:10 UTC

Investigating

We are writing to inform you that a configuration mismatch has been identified that inaccurately blocked any sender containing the letter "S" between the times mentioned below.

The issue has now been permanently resolved.

Incident Start Time: 2023-05-17 08:57 UTC
Incident End Time: 2023-05-17 09:11 UTC

We apologise for any inconvenience caused.

Posted May 17, 2023 - 10:09 UTC

This incident affected: Messaging APIs (SMPP - US, SMPP - EU, SMPP - AU, SMPP - CA, SMPP - BR, HTTP - US, HTTP - EU, HTTP - AU, HTTP - CA, HTTP - BR, REST - US, REST - EU, REST - AU, REST - CA, REST - BR), Verification (SMS Verification), and Migrated APIs (Redhot XML (mBlox), E3 (Dialogue), SMS (Legacy Sinch)).