DI MMS 365 – MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-43803

Incident Report for Sinch

Resolved

Ticket Number :: MNOC-43803
Services:: DI MMS 365 - MM7

Description ::
• All queues have been cleared and traffic is resumed back to normal.
• Support teams verified the same and found the issue is resolved.
• Support teams will continue to monitor the traffic.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 22 October 2022 15:15 Hrs.
Incident End Date & Time (GMT) : 23 October 2022 01:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Oct 23, 2022 - 01:06 UTC

Update

The MM7 queues are observed due to high traffic and currently the queues are decreasing.
We will update on further improvements.

Posted Oct 22, 2022 - 19:30 UTC

Investigating

Ticket Number : : MNOC-43803
Services :: DI MMS 365 – MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

We will update on further improvements.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery

Incident Start Date & Time (GMT) : 22-Oct-2022 15:15 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Oct 22, 2022 - 15:42 UTC

This incident affected: Sinch DI Services (MM4 (MMS 365)).