We are writing to inform you that queues were due to high traffic and has been cleared. Traffic has resumed back to normal flow, hence we consider this issue as resolved.
Incident Start Date & Time (GMT) : 19 April 2023 17:30 Hrs. Incident End Date & Time (GMT) : 20 April 2023 03:20 Hrs.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Apr 20, 2023 - 04:27 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Apr 20, 2023 - 02:59 UTC
Identified
We have checked and found that, the MM7 queues built within our platform are due to high traffic. We will continue to monitor and update on further improvements.
Posted Apr 19, 2023 - 21:55 UTC
Investigating
Ticket Number :: MNOC-47410 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 19 April 2023 17:30 Hrs.