External Degradation - Whatsapp

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2024-12-11 18:00 UTC
Incident End Time; 2024-12-11 21:25 UTC

Posted Dec 12, 2024 - 04:09 UTC

Monitoring

We can observe that performance is restored.

Incident Restoration Time: 2024-12-11 21:25 UTC

We will continue to monitor for any further disturbances.

Posted Dec 12, 2024 - 00:22 UTC

Investigating

We would like to inform you that currently sending and receiving messages on WhatsApp is unstable.
The problem is external to Sinch and is reported in a widespread manner by users of the Whatsapp App.

Start Time: 2024-12-11 18:00 UTC
Impact: Delivery delay for some WhatsApp messages.

Posted Dec 11, 2024 - 19:17 UTC