Sinch Service Notification - US3 outage

Incident Report for Sinch

Resolved

This incident is now resolved. If you have any questions, please contact us at support@sinch.com

Posted Nov 01, 2019 - 08:57 UTC

Monitoring

Network connectivity at our US3 site has been confirmed to have fully stabilized. Outbound traffic towards affected suppliers/carriers have been reverted back to US3 site.

Posted Nov 01, 2019 - 08:40 UTC

Investigating

We are currently experiencing a performance degradation on our US3 site.
It is advised that clients connect to our redundant US2 site for the duration of this issue.
Please contact support if you have any questions.

Posted Nov 01, 2019 - 08:23 UTC

This incident affected: Messaging APIs (SMPP - US, HTTP - US).