We are writing to inform you that queues have been cleared and traffic has resumed back to normal. We consider this issue as resolved.
Incident Start Date & Time (GMT) : 27th Mar 2024 17:15 Hrs. Incident End Date & Time (GMT) : 28th Mar 2024 05:10 Hrs.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com.
Posted Mar 28, 2024 - 05:44 UTC
Monitoring
Dear Client,
We are writing to inform you that queues are due to high traffic and are reducing gradually. We are closely monitoring the status and update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com.
Posted Mar 28, 2024 - 04:04 UTC
Investigating
Ticket Number :: MNOC-52510 Services:: DI MMS 365 - MM7
Description :: Our Monitoring is observing messages being piled and gradually being delivered with delays due to large inflow of volume from customers. Few of our customers may observe delays in delivery of messages. We can confirm there are no incidents impacting the overall availability of the service.
Our technical team has identified and implemented the fix. The queues are gradually decreasing now. We will update you on the further improvements.
Impact :: Mobile Terminating (MT) Traffic: Delay in Delivery Mobile Originated (MO) Traffic: Delay in Delivery DR Notification : Delay in Delivery
Incident Start Date & Time (GMT) : 27th Mar 2024 17:15 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Mar 28, 2024 - 01:48 UTC
This incident affected: Sinch DI Services (MM7 (MMS 365)).