We are observing that traffic towards Rogers Wireless and Fido Canada has normalized and is again stable.
Incident Start Time: 2020-10-05 19:38 UTC Incident End Time: 2020-10-05 21:20 UTC
Please contact support@sinch.com should you require further information or assistance.
Posted Oct 05, 2020 - 22:24 UTC
Update
We are continuing to investigate this issue.
Posted Oct 05, 2020 - 21:03 UTC
Investigating
Dear Client,
We are writing to inform you that we are once again observing intermittent MT delivery delays towards Rogers Wireless and Fido Canada.
Thank you for your patience while we are working with the operator to get this resolved. Please contact support@sinch.com should you require further information or assistance.
Sincerely, Sinch
Posted Oct 05, 2020 - 20:42 UTC
Monitoring
Dear Client,
We are writing to retroactively inform you that we have experienced an issue with MT and MO traffic towards Rogers Wireless and Fido Canada, which we are now monitoring. MT traffic was queued internally on Sinch's end for the duration of the issue and it has now been delivered.
Incident Start Time: 2020-10-05 19:38 UTC Incident Stop Time: 2020-10-05 20:04 UTC
Please contact support@sinch.com should you require further information or assistance.
Sincerely, Sinch
Posted Oct 05, 2020 - 20:13 UTC
This incident affected: External Connectivity (SMS - CA - ShortCode).