We are writing to inform that our Toll-Free supplier has resolved the issue on their end. Since 16:28 we are observing a stable performance. We will therefore proceed to mark this incident as resolved.
Incident Start Time: 2021-08-20 15:18 UTC Incident End time: 2021-08-20 16:28 UTC
On behalf of our Toll free Number Provider, we appreciate your patience and apologies for any inconvenience caused by this.
Please contact support@sinch.com should you require further information or assistance.
Posted Aug 20, 2021 - 20:17 UTC
Monitoring
Dear client,
We are writing to inform that our Toll-Free supplier has resolved the issue on their end and we are now monitoring the traffic.
Incident Start Time: 2021-08-20 15:18 UTC Incident End time: 2021-08-20 16:28 UTC
On behalf of our Toll free Number Provider, we appreciate your patience and apologies for any inconvenience caused by this.
Please contact support@sinch.com should you require further information or assistance.
Posted Aug 20, 2021 - 17:19 UTC
Investigating
Dear Client,
We are writing to inform you that our Toll-Free Number Provider is experiencing MT and DLR delays for multiple carriers in the United States and Canada.
Incident start time: 2021-08-20 15:18 UTC
Impact MT: Clients may experience delayed MTs towards the US & CA Impact MO: Clients may experience delayed MOs from the US & CA Impact DLR: Clients may experience delayed DRs from the US & CA
On behalf of our Toll free Number Provider, we appreciate your patience and apologies for any inconvenience caused by this.
Please contact support@sinch.com should you require further information or assistance.
Posted Aug 20, 2021 - 16:16 UTC
This incident affected: External Connectivity (SMS - CA - Toll Free, SMS - US - Toll Free).