Service Degredation - Lookup API

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2026-10-26 00:30 UTC
Incident End Time: 2026-10-26 01:59 UTC

Posted Oct 26, 2026 - 02:32 UTC

Investigating

Dear Client,

We want to inform you that we are currently experiencing a service degradation affecting our Lookup APIs in the US Region.

Incident Start Time: 2026-10-26 00:30 UTC

Impact: Clients may experience delayed messages and lookup responses or intermittent API errors.

We sincerely apologize for the inconvenience and appreciate your patience while we resolve this matter. For further information or assistance, please contact us at support@sinch.com.

Posted Oct 26, 2026 - 02:22 UTC

This incident affected: Messaging APIs (SMPP - US, HTTP - US, REST - US) and Lookup API Endpoints (ENUM US, HTTP US).