Delivery Issue Philippines - Smart and Sun

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2023-12-20 16:14 UTC
Incident End Time: 2023-12-20 20:16 UTC

Posted Dec 20, 2023 - 20:59 UTC

Update

We are continuing to investigate this issue.

Posted Dec 20, 2023 - 18:02 UTC

Investigating

We are currently observing delivery issues towards Philippines - Smart - Sun.

Incident Start Time: 2023-12-20 16:14 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Posted Dec 20, 2023 - 16:26 UTC

This incident affected: External Connectivity (SMS - APAC).