Delivery Issue Brazil - Vivo

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2025-12-18 12:00 UTC
Incident End Time: 2025-12-18 12:44 UTC
Posted Dec 18, 2025 - 13:32 UTC

Investigating

We are currently observing delivery issues in Brazil - Vivo.

Incident Start Time: 2025-12-18 12:00 UTC
Impact: Failed/Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Posted Dec 18, 2025 - 12:38 UTC
This incident affected: External Connectivity (SMS - LATAM).