Delivery Issue Brazil - Claro

Incident Report for Sinch

Resolved

Dear Client,

We are writing to inform you that the delivery issues towards Claro network in Brazil is resolved.

Incident Start Time: 2021-05-14 18:30 UTC
Incident End Time: 2021-05-14 23:14 UTC

We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted May 15, 2021 - 03:19 UTC

Investigating

Dear client,

We are writing to inform you that we are currently observing delivery issues towards the Claro network in Brazil.

Incident Start Time: 2021-05-14 18:30 UTC
Incident End Time: TBD

Impact: Clients may observe delayed or failed MT/MO/DR towards/from the Claro network in Brazil

If you have any further questions or concerns please do note hesitate to reach out to support@sinch.com
Posted May 14, 2021 - 20:06 UTC
This incident affected: External Connectivity (SMS - LATAM).