Delivery Issue - Singapore M1

Incident Report for Sinch

Resolved

Dear Clients,

The traffic towards M1 Singapore has been stable and performing well since 2021-12-07 00:40 UTC.
We are no longer seeing any degradation, thus this incident is resolved.

Incident Start Time: 2021-12-06 20:15 UTC
Incident End Time: 2021-12-07 00:40 UTC

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com.
Posted Dec 07, 2021 - 01:32 UTC

Update

Dear Clients,

The traffic towards M1 Singapore has been stable and performing well since 2021-12-07 00:40 UTC.
We are no longer seeing any degradation, thus this incident is resolved.

Incident Start Time: 2021-12-06 20:15 UTC
Incident End Time: 2021-12-07 00:40 UTC

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com.
Posted Dec 07, 2021 - 01:32 UTC

Investigating

Dear Clients

We are writing to inform you that we are currently observing delivery issues towards the M1 network in Singapore. We are working with the operator to solve this issue.

Incident Start Time: 2021-12-06 20:15 UTC

Impact: Clients may observe delayed or failed MTs/DRs towards M1 Singapore.

We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Dec 06, 2021 - 23:57 UTC
This incident affected: External Connectivity (SMS - APAC).