Sinch Operator Notification - Long Number Provider

Incident Report for Sinch

Resolved

Dear Client, 

We are writing to inform you that the connectivity issue with one of our North American long number providers is now resolved and we are observing normalized traffic.

 Incident start time: 2020-07-31 23:22:31 UTC
 Incident stop time: 2020-08-01 02:05:53 UTC

Please contact support@sinch.com should you require further information or assistance.

Posted Aug 01, 2020 - 02:36 UTC

Investigating

Dear Client, 

We are writing to inform you that we are experiencing connectivity issues with one of our North American long number providers.

Impact MT: Client may experience rejected or failed MTs on a subset of North American Long Numbers
Impact MO: Client may experience rejected or failed MOs on a subset of North American Long Numbers

 Incident start time: 2020-07-31 23:22:31 UTC
 Incident restoration time: TBA 
Incident stop time: TBA

We appreciate your patience and apologize for any inconvenience experienced while we are working with
the provider to resolve this issue. 

Please contact support@sinch.com should you require further information or assistance.

Posted Aug 01, 2020 - 00:04 UTC