Ticket Number :: MNOC-34060 Services:: DI MMS 365 - MM7
Description :: • All queues have been cleared and traffic is resumed back to normal. • Support teams verified the same and found the issue is resolved. • Support teams will continue to monitor the traffic.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Not Impacted Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 19 October 2021 21:10 Hrs. Incident End Date & Time (GMT) : 20 October 2021 02:55 Hrs.
The queues are gradually decreasing and we will update on further improvement.
Posted Oct 20, 2021 - 01:30 UTC
Update
The queues are gradually decreasing and we will update on further improvement.
Posted Oct 20, 2021 - 00:10 UTC
Identified
MM7 queues built within our platform are due to high traffic. The queues are gradually decreasing and we will update on further improvement.
Posted Oct 19, 2021 - 22:48 UTC
Investigating
Ticket Number :: MNOC-34060 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 19 October 2021 21:10 Hrs.