DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-34060
Incident Report for Sinch
Resolved
Ticket Number :: MNOC-34060
Services:: DI MMS 365 - MM7

Description ::
• All queues have been cleared and traffic is resumed back to normal.
• Support teams verified the same and found the issue is resolved.
• Support teams will continue to monitor the traffic.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 19 October 2021 21:10 Hrs.
Incident End Date & Time (GMT) : 20 October 2021 02:55 Hrs.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted Oct 20, 2021 - 02:57 UTC
Update
The queues are gradually decreasing and we will update on further improvement.
Posted Oct 20, 2021 - 01:30 UTC
Update
The queues are gradually decreasing and we will update on further improvement.
Posted Oct 20, 2021 - 00:10 UTC
Identified
MM7 queues built within our platform are due to high traffic.
The queues are gradually decreasing and we will update on further improvement.
Posted Oct 19, 2021 - 22:48 UTC
Investigating
Ticket Number :: MNOC-34060
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 19 October 2021 21:10 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted Oct 19, 2021 - 21:31 UTC
This incident affected: Sinch DI Services (MM4 (MMS 365)).