DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT#MNOC-42019

Incident Report for Sinch

Resolved

All queues have been cleared and issue has been resolved.

Incident Start Date & Time (GMT) : 17 Aug 2022 18:15 Hrs.
Incident End Date & Time (GMT) : 17 Aug 2022 23:45 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Aug 17, 2022 - 23:51 UTC

Update

Queues are observed due to high traffic and currently the queues are decreasing.
We will update on further improvements.

Posted Aug 17, 2022 - 21:20 UTC

Investigating

Ticket Number :: MNOC-42019
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery

Incident Start Date & Time (GMT) : 17 Aug 2022 18:15 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Aug 17, 2022 - 18:50 UTC

This incident affected: Sinch DI Services (MM4 (MMS 365)).