We are writing to inform you that all queues have been processed. We consider this issue as resolved.
Incident Start Time: 13 April 2022 15:10 Hrs. Incident End Time: 13 April 2022 16:40 Hrs.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to support@sinch.com
Posted Apr 13, 2022 - 17:18 UTC
Update
We are continuing to monitor for any further issues.
Posted Apr 13, 2022 - 17:08 UTC
Monitoring
Dear Client,
We are writing to inform you that queues were due to high traffic and it has been processed. currently we are monitoring and will update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Apr 13, 2022 - 17:07 UTC
Investigating
Ticket Number :: MNOC-39035 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 13 April 2022 15:10 Hrs.